Service Under Maintenance

About This Site

Trust starts with transparency. We believe in providing full transparency to customers about our operations and technology services.

Core Platform ? Operational
Payment Processing ? Operational
Search ? Operational
Documents ? Operational
E-Signatures Operational
Alerts ? Operational
Insights Operational
90 days ago
100.0 % uptime
Today
Fivetran ? Operational
90 days ago
100.0 % uptime
Today
AWS Snowflake ? Operational
Insights ? Operational
90 days ago
100.0 % uptime
Today
Client Portal Operational
90 days ago
100.0 % uptime
Today
Jobs ? Operational
Storage Services Operational
Payment Gateways Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
Twilio SMS ? Under Maintenance
Twilio SMS Under Maintenance
Twilio PHONE NUMBERS Operational
Twilio REST API Operational
Talkdesk ? Operational
Talkdesk Inbound Operational
Talkdesk Call Controls Operational
Talkdesk Call Flows & Routing Operational
Talkdesk Outbound Operational
Talkdesk Voicemails & Call Recordings Operational
Talkdesk Greetings & Audio Messages Operational
Sengrid ? Operational
SendGrid API v3 Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
Gmail ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 26, 2021
Resolved - Data has completed resyncing. Everything should be up to date in insights and managed data cloud now.
Oct 26, 10:46 CDT
Update - We are continuing to monitor for any further issues.
Oct 22, 17:32 CDT
Monitoring - A recent maintenance event disrupted the data sync for the Insights & Managed Data Cloud services. This has resulted in delaying the data displaying for those services. Re-syncing of the data is underway and is projected to take @ 3-4 days to complete. Note: Production data within the system was not impacted and remains up to date.
Oct 22, 10:58 CDT
Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021
Completed - The scheduled maintenance has been completed.
Oct 22, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 22:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 19, 17:11 CDT
Oct 21, 2021
Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.