All Systems Operational

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Trust starts with transparency. We believe in providing full transparency to customers about our operations and technology services.

Core Platform ? Operational
Payment Processing ? Operational
Search ? Operational
Documents ? Operational
E-Signatures Operational
Alerts ? Operational
Insights Operational
90 days ago
100.0 % uptime
Today
Fivetran ? Operational
90 days ago
100.0 % uptime
Today
AWS Snowflake ? Operational
Insights ? Operational
90 days ago
100.0 % uptime
Today
Client Portal Operational
90 days ago
100.0 % uptime
Today
Credit Pull Operational
90 days ago
99.98 % uptime
Today
Jobs ? Operational
Storage Services Operational
Payment Gateways Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
Twilio SMS ? Operational
Twilio SMS Operational
Twilio PHONE NUMBERS Operational
Twilio REST API Operational
Talkdesk ? Operational
Talkdesk Inbound Operational
Talkdesk Call Controls Operational
Talkdesk Call Flows & Routing Operational
Talkdesk Outbound Operational
Talkdesk Voicemails & Call Recordings Operational
Talkdesk Greetings & Audio Messages Operational
Sengrid ? Operational
SendGrid API v3 Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
Gmail ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 15, 2022

No incidents reported today.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Resolved - AWS has resolved the incident. Functionality has returned to normal.
May 12, 13:28 CDT
Monitoring - AWS has reported the fix has been implemented and now monitoring the system to ensure everything is functioning properly.
May 12, 12:40 CDT
Update - AWS has reported identifying and implementing a fix.
May 12, 12:24 CDT
Identified - The issue has been identified and a fix is being implemented.
May 12, 11:39 CDT
Investigating - AWS Snowflake is reporting an outage in their US East REgion and is affecting MDC functionality.

https://status.snowflake.com/incidents/7x23p5sl3djt
May 12, 11:38 CDT
May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022
Resolved - This incident has been resolved.
May 4, 13:00 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 10:41 CDT
Identified - The issue has been identified and a fix is being implemented.
May 4, 10:35 CDT
Investigating - We are currently investigating an issue where clients are getting AJAX errors when attempting to load SMS or email templates.
May 4, 10:16 CDT
May 3, 2022

No incidents reported.

May 2, 2022

No incidents reported.

May 1, 2022

No incidents reported.